Copyright New Horizon Travel 2016 - all rights reserved New Horizon Travel Ltd,Great Bentley Road, Frating, Essex, CO7 7HN
Private Hire Booking Conditions These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. In the case of the hirer being a company, group etc then an individual must be named as the responsible person. The hirer will be held responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. New Horizon Travel / the driver can only accept instructions from the hirer. If the hirer is not travelling on the vehicle a representative must be chosen and the company informed prior to hire departure. Quotations Quotations are calculated on time, mileage and vehicle size plus any other costs incurred on the basis of the information provided by the hirer. The route used will be at the discretion of New Horizon Travel, unless particularly specified by the hirer, in which case the route must be confirmed with the company at least 24 hours prior to departure. The driver may at times make a short variation to the specified route due to unforeseen traffic/ conditions. Confirmation Hire Confirmation By New Horizon Travel or subsequent alterations will normally be in the form of a written confirmation unless the booking is made at short notice. The hirer must inform the company as soon as possible if any details require amending on the confirmation otherwise all written details will apply. Use of Vehicle The hirer must not assume that the vehicle will be available between the outward and return journeys, nor to assume that the vehicle will remain at the destination for hirer’s use unless previously agreed with the company. Route and Time Variation The company reserves the right to levy additional charges than that agreed on the original quotation for additional mileage or time. The vehicle will depart at times agreed by the hirer; it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow the hirer’s instructions. Drivers Hours Drivers are strictly regulated by law regarding driving hours rest periods etc. Neither the hirer nor any passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations. Seating Capacity At the time of booking the seating capacity must be specified by the hirer. Under no circumstances must the hirer load the vehicle beyond its legal seating capacity. Conveyance of Animals No animals may be carried on any vehicle (other than guide dogs) without prior agreement. Breakdowns and Delays New Horizon Travel gives advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer. Ancillary Services and Sub-Hire At times it may be necessary to hire in vehicles or arrange other ancillary services. The terms and conditions imposed by such other suppliers through the company shall insofar as they are supplied to the hirer be binding on the hirer as if they had been directly contracted services. Private Hire Payment Full payment is required at least 7 days prior to the hire departure. If a short notice hire is accepted payment must be made in cash or credit card immediately upon booking. Cancellation by Hirer If the hirer cancels, the following scale of charges will apply: 7 to 4 Days = 25% - 3 to 1 Days = 50% - Less than 24 Hrs = 100% Cancellation by the Company In the event of circumstances beyond the control of New Horizon Travel e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including adverse weather and road conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by returning all money paid and without further liability cancel the contract. Vehicle and Ancillary Services to be provided New Horizon Travel reserves the right to provide a larger vehicle than that specified. In such circumstances no additional charges will be levied. New Horizon Travel reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of hiring subject to substitutes being of equivalent value. Food and Drink Alcoholic beverages may not be consumed on the vehicle. All food and drink (except confectionery) is prohibited from being consumed on any vehicle with out prior written consent. Passengers Property All passenger vehicles are subject to restrictions on carrying luggage. The hirer should notify the company in advance of any large items or special requirements as some items may not be able to be carried The hirer should notify New Horizon Travel in advance if possible or the driver if at short notice of any items of exceptional values that are to be carried. It is the hirer’s responsibility to minimise the risk of loss when property is left unattended on the Vehicle. The hirer accepts that the driver shall make the final decision as to whether or what extent the passenger’s property is carried. The company accepts personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. Passengers Conduct The hirer is responsible for the duration of the hire for any damage caused to the vehicle by any passenger. The driver is responsible for the safety of the vehicle at all times including the passengers safety whilst in the vehicle, and as such may remove or have removed any passenger from the vehicle whose behaviour is judged by the driver to prejudices safety. Complaints In the event of a complaint regarding the services of New Horizon Travel the hirer should seek a solution at the time from the driver or company. If a satisfactory remedy can not been provided, complaints should be submitted in writing to the Manager within 14 days of terminations time of hire. Notices No poster or notice af any description is to be displayed on any vehicle without the written consent of the company. Refunds In the event of the failure of the company to provide the booked service as detailed on the confirmation any refund will be limited to the amount paid for the hire. Package Travel Regulations If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.
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